Customer Service Advisor

Tuggerah, NSW | $37.50 per hour | Monday to Friday | 8am to 5pm

We are seeking an experienced Customer Service Advisor to join a busy Customer and Publisher Services team based in Tuggerah.

This role is responsible for delivering exceptional customer service to bookseller customers and publisher clients, building strong working relationships and ensuring customer requests are completed accurately and within agreed service levels.

About the Role

Your responsibilities will include:

• Proactively liaising with customers and clients to maintain strong working relationships
• Responding to customer and client enquiries via phone and written communication
• Processing orders, return authorisations, rebates, group buys, transfers, consignment sales, remainders, direct shipments and other customer requests
• Ensuring requests are processed accurately and completed right the first time
• Resolving customer and client queries within agreed service levels
• Handling customer and client complaints effectively and professionally
• Maintaining effective communication with internal departments
• Working towards departmental performance and service-level targets
• Escalating ongoing issues or queries to the Team Leader or Manager when required
• Identifying opportunities to improve processes, service and productivity
• Maintaining high standards of quality and productivity

About You

To be successful in this role, you will have:

• Experience working in a fast-paced customer service role
• Experience working in a target-driven environment
• Experience building effective customer and client relationships
• Experience processing data
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong conflict-resolution and problem-solving skills
• The ability to remain calm under pressure
• The ability to meet productivity targets without compromising quality
• Strong planning and prioritisation skills with the ability to meet strict deadlines
• A self-motivated, reliable and flexible approach
• The ability to work effectively as part of a team
• Microsoft Word, Excel, Teams and Outlook skills If you have strong customer service experience and are looking for your next opportunity in Tuggerah, we would love to hear from you.

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