Customer Service
Primivo Group
Job Description
Primivo is a leading national provider of Workplace Safety, Healthcare & Medical products.
We operate several well-known brands centred around safe, healthy living, such as First Aid Kits Australia and TENS Machine Australia among others.
Our Mission is to make Australia a Safer place to Live, Work and Play and our 20 years of trajectory is proof of our commitment to it. We pride ourselves in being a business that delivers high-quality products and provides an excellent customer service experience.
We are seeking high-quality Customer Service Representative to join our team based in West End, Brisbane.(Please note we are relocating to Morningside in November 2026.)
About the role:
We are seeking a high performing candidate who is reliable, has great personal values, that can support our Client Services Manager. This is a full-time position requiring a motivated person to deliver an amazing customer experience. You will assist our customers through a variety of platforms, working towards individual, team, and customer goals and bring new ideas and fresh energy to our motivated team.
Ideally you will be able to explain our products to our customers in a confident/professional manner.
Key responsibilities for this role:
- Assisting customers with phone and email enquiries in an efficient and professional manner.
- Providing product information, support & solutions to customers (full training will be provided).
- Developing customer relationships and accounts.
- Generating Quotes - Quote follow up
- Provide customer feedback to management to help improve the business’ products and services.
- Assisting in customer retention activities.
- Daily admin duties and ad-hoc tasks as required.
What will make you a successful candidate:
- You will be able to communicate clearly and hold strong relationships with customers.
- Ideally you will have 1-2 years’ experience in a similar role and a personal drive to excel.
- Ability to multitask and prioritise in a fast-paced environment.
- Strong Organisational and Time Management skills.
- Self-motivated with a good work ethic and the ability to adapt and grow within the role.
What is in it for you?
- Long term career potential in a stable & rapidly growing business.
- Experience within the medical/health industry.
- Work as part of a fun and highly driven team, working toward common goals.
- Work for a business that appreciates work/life balance.
- Have input and contribute to improving the business.
- Work in a brand new facility.
- Attractive pay & conditions for the right candidate.