Customer Service Specialist

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do:

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return at Sydney Airport.

Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

Competitive hourly rate + loadings + performance bonuses

Wellbeing programincluding life insurance, discounted health cover & superannuation options

Access toPerkbox– discounts on retail, fitness, cinema, and more

Employee discountson car rentals across Avis Budget Group

24/9 Mental Health Supportvia Employee Assistance Program (EAP)

Comprehensive trainingto help you succeed and grow

What We’re Looking For:

Afull and valid Australian driver’s licence

Availability to work arotating roster(including weekends, evenings, and public holidays)

At least 1 year's experience incustomer service, retail or hospitality

Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.

Ability to work in afast-paced environmentwhile delivering exceptional service.

Comfortable usingcomputer systemsto manage bookings and rental information.

Excellent written and verbal communication skills

Strong attention to detail and ability to follow procedures

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

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