Account Manager

Overview

In this Account Manager role at RAPP London, you will oversee a large-scale eCRM program for a luxury brand, coordinating data, technology and creative workstreams. You will be the main link between internal teams and client stakeholders, ensuring timely delivery, proactive planning and strategic alignment. You will collaborate with project managers and cross-functional specialists to drive efficient, high-quality campaigns and identify process improvements.

This role offers growth opportunities within a fast-paced, dynamic agency environment.

• Manage day-to-day operations of a large eCRM programme across BAU campaigns and Special Projects
• Serve as the primary day-to-day contact between internal teams and client stakeholders
• Ensure seamless delivery, proactive planning and strategic alignment
• Collaborate with Project Managers across multiple workstreams (BAU and Special Projects)
• Identify opportunities to improve processes to increase efficiency and client satisfaction
• Uphold high standards across all deliverables and support teams with process challenges
• Build and maintain strong relationships with key client stakeholders as a trusted advisor

• Experience in loyalty, data, eCRM account management within a fast-paced agency
• Excellent communication and stakeholder management skills
• Highly organized, responsive, detail-oriented and proactive
• Ability to manage multiple projects and deadlines
• Collaborative mindset with ability to lead initiatives independently
• Passion for customer engagement, digital innovation and client service
• Self-starter with a positive, can-do attitude

• collaboration
• strong communication
• proactive problem-solving
• attention to detail
• time management