Customer Service Officer

Do you want to work for a renowned financial services organisation?

Are you immediately available?

Do you want to work for a renowned financial services organisation?

About Our Client

An organisation in the financial services industry, located in Melbourne. who are currently going through an exceptional period of growth.

Job Description

• Respond to customer enquiries via phone and email in a professional and timely manner.
• Assist clients with account-related queries and provide accurate information.
• Resolve issues and elevate complex cases to the appropriate team when necessary.
• Maintain detailed and accurate records of customer interactions.
• Provide guidance on the organisation's services and processes to customers.
• Work collaboratively with other departments to ensure customer satisfaction.
• Identify opportunities to improve customer service processes.
• Adhere to compliance and regulatory requirements in all interactions.

The Successful Applicant

A successful Customer Service professional should have:

• Previous experience in customer service, preferably within the financial services industry.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritise effectively.
• Attention to detail and a problem-solving mindset.
• Familiarity with compliance and regulatory requirements in financial services.
• Proficiency in using customer service software and databases.
• Full working rights

What's on Offer

• Temporary role offering flexibility and the chance to gain valuable experience.
• Opportunity to work in Melbourne within the financial services industry.

Quote job ref: JN-092026-7098584

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