Customer Service Administrator

At SoundFix Acoustics, we design and install high quality acoustic solutions that reduce noise and transform spaces across hospitality, corporate, education, and healthcare environments.

We are a growing business with a strong reputation for quality, service, and customer experience. Our team works closely in a modern office environment where attention to detail, ownership, and clear communication really matter.

The Opportunity

We are seeking a motivated and organised Customer Service Administrator to be the first point of contact for inbound enquiries and to play a key role in converting enquiries into booked work.

This role is ideal for someone who enjoys structure, customer interaction and working as a key member of a team orientated business. There is genuine opportunity for growth as the business and customer service function expand.

Key Responsibilities

• Responsibility for our CRM Platform: ZOHO including inbound enquiries across phone, email and web
• Issue quotes using internal systems and templates
• Coordinate internally to resolve questions and progress jobs
• Follow up enquiries and maintain accurate CRM records
• Support scheduling and general customer communication

About You

• Confident communicator with a professional phone manner
• Detail oriented and highly organised
• Comfortable working within structured systems and processes
• Proactive and reliable, with strong communication skills.
• Able to prioritise and escape appropriately

ZOHO CRM experience is manditory.

Why Join SoundFix?

• Small, supportive team with hands on leadership
• Modern office with CBD view
• Career development opportunities as the business grows

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