Customer Service Consultant
BuildRight Construction AU
Job Description
ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.
Thisroleisaboutmorethanansweringenquiries.You’llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
The Opportunity
ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.
Thisroleisaboutmorethanansweringenquiries.You’llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
Key Responsibilities
- Respondtoinboundcustomerenquiriesbyphoneandemail
- Supportcustomersthroughouttheloanapplicationprocess
- Listencarefullytocustomerneedsandprovideclearinformation
- Coordinatewithinternaldepartmentstokeepapplicationsprogressing
- Followupwithcustomersandrelevantpartnersonoutstandingmatters
- Provideaccurateupdatesandresolvecustomerissuespromptly
- Maintaindetailedandaccuratecustomerrecords
- Workacrossmultiplesystemswhilemanagingcompetingpriorities
- Deliveraprofessionalandconsistentcustomerexperience
Requirements & Eligibility
- Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
- StrongverbalandwrittenEnglishcommunicationskills
- Confidentandprofessionaltelephonemanner
- Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
- Strongattentiontodetailandaccuratedata-handlingskills
- Comfortableworkingwithtechnologyandmultiplecomputersystems
- Abilitytoperformeffectivelyinafast-pacedenvironment
- Genuineandverifiableemploymenthistory
Special Instructions
EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
- Respondtoinboundcustomerenquiriesbyphoneandemail
- Supportcustomersthroughouttheloanapplicationprocess
- Listencarefullytocustomerneedsandprovideclearinformation
- Coordinatewithinternaldepartmentstokeepapplicationsprogressing
- Followupwithcustomersandrelevantpartnersonoutstandingmatters
- Provideaccurateupdatesandresolvecustomerissuespromptly
- Maintaindetailedandaccuratecustomerrecords
- Workacrossmultiplesystemswhilemanagingcompetingpriorities
- Deliveraprofessionalandconsistentcustomerexperience
- Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
- StrongverbalandwrittenEnglishcommunicationskills
- Confidentandprofessionaltelephonemanner
- Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
- Strongattentiontodetailandaccuratedata-handlingskills
- Comfortableworkingwithtechnologyandmultiplecomputersystems
- Abilitytoperformeffectivelyinafast-pacedenvironment
- Genuineandverifiableemploymenthistory
EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
Full visa sponsorship available under Australia Subclass 482 / 186 Employer Nomination.
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