Customer Service Officer

You'll be the main point of contact for our dental practices, assisting them with enquiries and helping ensure their laboratory work is managed smoothly from start to finish. We have multiple positions available

Key responsibilities

Answering phone calls, emails and general customer enquiries

Liaising with dentists, dental practices and their teams regarding laboratory work

Assisting customers with questions about cases, products, turnaround times and lab procedures

Following up on cases and keeping customers updated on progress

Assisting customers with case requirements, including identifying and resolving any issues or missing information

Coordinating with technicians to ensure customer requests and case requirements are clearly communicated

Managing customer concerns and helping find practical solutions

Providing updates on case status, delivery and turnaround times

Entering and updating case information accurately in our laboratory systems

Building and maintaining positive relationships with our dental practice clients

About you

Friendly, approachable and professional

Confident communicating with customers over the phone and via email

Highly organised and able to manage multiple enquiries and cases at once

Detail-oriented, with a strong focus on accuracy

A confident problem solver who enjoys helping people

Comfortable working in a fast-paced team environment

Reliable, proactive and willing to learn

Experienced in customer service, administration or the dental industry (preferred but not essential)

About us

You'll be joining a supportive team within a growing dental laboratory where customer service and quality workmanship are at the heart of what we do. We provide team growth.

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