Marketing Intern- Madrid Boutique

Marketing Intern – Madrid Boutique Starting October 2026

About the role

We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands‑on experience in luxury retail and boutique operations.

What impact you can create at CHANEL:

CLIENT ENGAGEMENT

• Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
• Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.

EVENTS & CLIENT VIC EXPERIENCE

• Support the planning and execution of boutique events and projects, enhancing the overall client experience.
• Support preparing client’s VIC experience and travel itineraries.

CLIENT EXPERIENCE

• Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
• Identify opportunities to elevate the customer experience and proactively recommend improvements.
• Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.

CLIENT INTELLIGENCE & ANALYSIS

• Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
• Assist the boutique team in maintaining a high-quality and accurate client database.
• Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.

You are energised by Working in a dynamic, collaborative environment where your contributions matter. Participating in creative projects that enhance the client experience & team engagement. Learning about luxury retail marketing, clienteling, customer experience and boutique operations.

What you will bring

• BA in Marketing, Business Administration, or a similar field
• Advanced user of Microsoft Office Packge
• Fluent in Spanish and English
• Proactive, detail-oriented, and organised, able to anticipate needs
• Strong interpersonal and communication skills to collaborate with colleagues and external partners
• Passion for fashion, luxury, and client‑centric experiences
• Eligibility to formalize an internship agreement with educational institution

What CHANEL can offer you

• Hands‑on experience in luxury boutique marketing
• Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies
• Opportunity to develop project management, communication, and analytical skills
• Insight into CHANEL

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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