Customer Service Agent

From its head office in Laval and its branches across Quebec and Ontario, Nuera Industriel sells conveyor belts for heavy and light-duty applications, as well as related products and services. The Customer Service Representative must demonstrate strong interpersonal skills, a genuine enjoyment of working with B2B clients, and excellent verbal and written communication abilities. The ideal candidate will have a solid command of various units of measurement (imperial and metric) and the ability to manage multiple tasks simultaneously while providing accurate technical guidance to clients in the industrial sector.

Responsibilities

• • Identify and assess the needs of industrial clients;
  • Build and maintain lasting relationships with customers;
  • Advise clients and coordinate with outside sales to ensure the best service;
  • Interpret and convert technical specifications across different units of measurement (inches, millimetres, feet, fractions, decimals, etc.);
  • Prepare quotes in accordance with company guidelines;
  • Process customer orders;
  • Purchase resale products;
  • Coordinate with the production team;
  • Follow up on customer orders;
  • Follow up on supplier orders;
  • Enter data into various software systems;
  • Actively participate in inventory management;
  • Arrange certain freight shipments;
  • All other related duties.

• • High school diploma or equivalent;
  • 3 to 5 years of relevant experience in customer service, preferably in an industrial or B2B environment;
  • Proficiency with imperial and metric units of measurement (inches, millimetres, fractions, decimals);
  • Strong customer service orientation;
  • Bilingual – fluent in both French and English (oral and written);
  • Strong mathematical and technical calculation skills;
  • Knowledge of industrial products (conveyor belts an asset);
  • Understanding of conveyor systems and their components (an asset);
  • Team player with strong interpersonal skills;
  • Self-motivated, detail-oriented, and well-organized;
  • Proficiency in MS Office suite;