Part-time Customer Service Agent

Job Title: Customer Service Agent

Company: Jazz Aviation LP (Jazz) – operating as Air Canada Express

Location: Sudbury, ON

Overview

Jazz Aviation is looking for a Customer Service Agent to join our team at the Sudbury Airport (YSB). In this role, you'll be the face of Air Canada Express, handling everything from check-in to boarding while keeping safety and service at the center of everything you do. This is an active, on-your-feet role.

One minute you're greeting passengers and tagging bags through our web-based system, the next you're lifting a suitcase, pushing a wheelchair, or helping someone to their gate. The airport moves fast during arrival and departure windows, but you'll stay calm, organized, and customer-focused.

Responsibilities

• Using our airline computer system to make reservations and check fares


• Handle ticketing and complete daily sales reports


• Process passenger check-in


• Weigh bags, calculate excess baggage charges, and take payments


• Make general passenger announcements over the PA system


• Work closely with ramp agents, flight crew, and dispatch


• Answer passenger questions and resolve complaints in person


• Assist travelers who need extra help (mobility, unaccompanied minors, etc.)


• Help with boarding, deplaning, and getting passengers to and from the aircraft


• Follow all safety procedures — for yourself, your coworkers, and every customer


• Handle cargo processing (depending on the Sudbury base)


• Manage missing or damaged baggage claims (depending on the Sudbury base)


• Operate the jet-way (depending on the Sudbury base)


• Use radio communications with aircraft and log flight information (depending on the Sudbury base)

Qualifications

• High school diploma or equivalent


• At least one year of customer service experience (retail, hospitality, or similar counts)


• Ability to complete our Customer Service Agent Initial Training course after hiring


• Ability to get and maintain a Restricted Area Identification ID pass (we help with this after you're hired)


• Strong judgment, problem-solving, and decision-making skills


• Good interpersonal and communication skills — you're comfortable talking with all kinds of people


• Flexibility to work varying shifts (mornings, evenings, weekends, holidays — airport life)


• Fluent in English (written and spoken)

Additional Qualifications

• Previous airline experience or post-secondary courses in travel/tourism


• General computer skills plus any experience with an airline reservation system


• French fluency or working knowledge — bilingualism is a requirement at some of our stations, and we proudly offer bilingual services across many airports. If you speak both English and French, please mention it on your application.

Benefits

• Exclusive employee travel programs across the Air Canada network — you and your family get access to some incredible destinations


• Competitive defined contribution pension plan to help you build long-term financial security


• Comprehensive health and wellness package including health, dental, life, and disability coverage

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