Production Support Engineer

🚀 We’re Hiring: Production Support Engineer

We’re looking for a Production Support Engineer to join a global team supporting a mission-critical enterprise platform.

Regions: LATAM

Responsibilities

• Investigate and resolve L1-L3 production incidents (mostly L3).
• Troubleshoot application, data, workflow, and performance issues
• Work directly with end users and provide clear, professional support
• Use Azure Portal, Application Insights, Log Analytics, Azure Monitor, and other monitoring/diagnostic tools to investigate and resolve issues
• Write and execute SQL queries for data validation, troubleshooting, investigation, and root cause analysis
• Manage incidents through Jira / ITSM platforms
• Collaborate with development teams on complex issues and root cause analysis
• Contribute to AI-driven troubleshooting and automation initiatives

Requirements

• 4+ years of Production Support / Application Support experience
• Strong troubleshooting and analytical skills
• Experience supporting enterprise web applications
• SQL experience, including querying data for troubleshooting, validation, and investigation
• Hands-on experience with Application Insights, Log Analytics, and monitoring tools, preferably Azure monitor.
• Experience with Azure or another cloud platform
• Understanding of APIs, microservices, and application environments
• Excellent communication and customer-service skills
• Strong ownership, initiative, and problem-solving mindset

⭐ Nice to have: Python, AI tools, automation, GitHub Actions, Power Automate, Logic Apps, or RAG concepts.