Customer Service Team Leader with French

About the Role

We are seeking a motivated and experienced Customer Service Supervisor to lead a dynamic French-speaking team of around 20 employees in a fast-growing SSC/BPO environment. You will play a key role in team management, performance monitoring, quality assurance, KPI tracking, coaching, and employee development. You will collaborate closely with other Supervisors to ensure excellent customer service across multiple channels (phone, email, chat).

Key Responsibilities

• Lead and manage a team of 20 customer service representatives in a call center / BPO / SSC setting

• Organize, plan, and allocate daily workflow and tasks efficiently

• Monitor customer service quality, including calls, emails, and chat interactions

• Track, analyze, and report on team KPIs and performance metrics

• Provide coaching, mentoring, and motivation to team members to improve performance

• Conduct performance reviews, corrective discussions, and one-on-one feedback sessions

• Set, monitor, and achieve individual and team goals aligned with business objectives

• Support recruitment, onboarding, and training initiatives

Requirements / Qualifications

• Minimum 3–5 years of experience in team management (supervising 8–20+ people) in customer service, call center, or BPO/SSC environment

• Fluent French – excellent communication with clients and team

• Communicative English

• Communicative Polish preferred but not mandatory

• Proven ability to lead, coach, and motivate teams

• Strong organizational, leadership, and problem-solving skills

• Experience in monitoring KPIs, improving performance, and driving team engagement

What We Offer

• Full-time employment contract with a stable, international organization

• Daily use of French and international communication experience

• Attractive benefits package, including:

  • Private healthcare

  • Life insurance

  • Social benefits package

  • Multisport (50% subsidized)

  • Employee discounts on company products

  • Parking for employees

  • Performance-based incentives

  • Employee referral program

• Professional training, development, and career growth opportunities

• Work in a fast-paced, supportive SSC/BPO / French-speaking environment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates 
Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland