Patient Care Specialist – Italian – Pristina

Job Description:

Responsibilities of a patient care specialist include:

• Assist clients in booking appointments at partner clinics and coordinating schedules.
• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Persuade clients, when appropriate, to reconsider appointment cancellations and help them reschedule.
• Represent the company by providing accurate information about products, policies, and procedures.
• Ensure records are accurate, complete, and maintained according to standards.
• Log and document interactions and follow-up actions with attention to detail and confidentiality.

Job Requirements:

Qualifications, experiences and qualities you need to thrive in Patient Care Specialist role:

• Excellent command of Italian (minimum B2; C1/C2 preferred).
• At least one year of customer service experience.
• Strong verbal and written communication skills.
• Empathetic, patient-focused approach and ability to handle sensitive conversations.
• Comfortable working with CRM systems and maintaining detailed records.
• Professional attitude, reliability, and the ability to work collaboratively within a team.
• Location: Pristina
• Role Focus: Patient care, appointment coordination, and client relationship support.

Why Join Fusion CX Pristina?

At Fusion CX, you will join a warm and welcoming environment where collaboration and professional development matter. We offer:

• Clear career progression and learning opportunities.
• A supportive team environment with opportunities for international collaboration.
• Meaningful work helps people access healthcare services with clarity and care.

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