Process Lead – Regional Administrative Support

About Newmark:

Newmark (NMRK) is one of the world's leading commercial real estate advisory firms. We provide a fully integrated platform of services to prominent multinational corporations and institutional investors across the globe, as well as to occupiers, owners and developers of real estate on a local, regional and national level.

About the Role

Lead a team of Regional Administrative Assistants supporting Newmark's onshore brokers and managers. You'll drive the onshore-to-offshore transition, build training and dashboards, and own service quality and SLA adherence.

Key Responsibilities

• Lead, mentor, and onboard a team of Regional Administrative Assistants
• Build training material and dashboards to support and track the offshore transition
• Oversee delivery of admin support: expense reports, agreement drafting, invoice processing (Coupa), templated marketing materials and tour books
• Ensure data accuracy in Oracle iExpense and Newmark Revenue Management System
• Maintain filing systems; oversee research and prepare reports/presentations
• Standardize workflows, monitor SLA compliance, and act as escalation point
• Partner with Business Operations Managers and brokers to deliver strong service to onshore teams

Requirements

• Bachelor's degree (Economics, Finance, Mathematics, or Business Law preferred); Master's a plus
• 3+ years of commercial real estate experience; team lead/mentoring experience preferred
• Strong in MS Office 365 (Excel, Word, SharePoint, Outlook, Teams)
• Working knowledge of AI tools (Copilot, Claude, ChatGPT) for research and process efficiency
• Coupa / Oracle iExpense exposure a plus
• Strong analytical, communication, and multi-tasking skills; proactive and customer-service focused