Senior User Research Manager

Overview

In this role you lead and shape research across Monzo’s Core Banking products, guiding a coherent Personal Banking research strategy and partnering with executive leaders. You’ll connect qualitative and quantitative insights to inform strategic roadmaps, support international expansion, and develop a high-performing research team. This is a chance to influence product direction at scale within a customer‑centric mission and shape how research supports business impact.

• relocation support to the UK
• visa sponsorship
• flexible working hours
• annual learning budget
• Macbooks provided and home-office support
• remote-friendly environment

• Lead research across Core Banking and shape a coherent Personal Banking research strategy spanning multiple product areas
• Partner with Core Banking Leadership, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and European business
• Help define and land Monzo's global research operating model for international expansion, aligning global and local teams
• Synthesize customer insights across collectives to identify themes, opportunities and gaps beyond a single team
• Combine qualitative research with product data, market insights and quantitative signals to inform leadership decisions
• Manage managers and support approximately 6-8 direct and indirect reports while maintaining high research quality
• Create an environment balancing methodological rigour with speed to build great products

• Experience leading senior researchers and research managers within a complex product organisation
• Ability to shape and influence product strategy through research at organisational and executive levels
• Experience working across multiple product areas and integrating diverse customer insights into a strategic narrative
• Proven ability to navigate stakeholder environments with conflicting priorities, metrics and timelines
• Collaborating with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy
• Combining qualitative insights with quantitative data and market signals to develop strategic recommendations
• Building alignment across large organisations and implementing new multidisciplinary ways of working
• Coaching research leaders while maintaining a high quality bar across teams
• Making thoughtful trade-offs between research depth, pace and business impact

• Stakeholder management
• Leadership and coaching
• Strategic thinking and narrative building
• Qualitative and mixed-methods research
• Strategic research leadership
• Quantitative data integration with qualitative insights