Pre-Sales Support Agent- French & English Speaker

We're Hiring: Pre-Sales Support - French & English Speaker

At Netzon Group, we're growing fast and we're looking for motivated Pre-Sales Support professionals to join our International Team in Barcelona for our Netatmo Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

As a Pre-Sales Support professional, you will support Netatmo customers with pre-sales inquiries, product information, pricing, shipping, refunds, and delivery-related questions. You will also investigate customer requests using internal tools and help ensure issues affecting the online store are properly escalated and reported.

Key Responsibilities

• Manage delivery-related disputes with various carriers.
• Provide customers with information about parcel tracking, refund updates, shipping fees, and pricing.
• Use internal tools to investigate and resolve customer requests.
• Escalate and report any issues affecting the online store to the relevant team.
• Follow up on customer requests and provide accurate information.

What We're Looking For

• Fluency in French and English.
• A passion for helping customers and a customer centric approach.
• Good problem-solving skills and attention to detail.
• Ability to investigate customer requests and find appropriate solutions.
• Ability to work effectively as part of a team.

What We Offer

• Start Date: ASAP.
• Contract: Temporary until December 31 (1 Month of probation with possible extension for 2027)
• Full-Time: 39 hours per week.
• Working Hours: Monday to Friday from 9:00 AM to 6:00 PM.
• Salary: €22,173.48 gross per year.
• Performance Bonus: €100 gross monthly based on KPIs.
• Top Performer Bonus: €150 monthly based on KPIs.
• Working Model: Hybrid (6 days per month in office).
• Training: 1 week

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

Start your career with us and become part of our growing team!

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