Customer Service Operator

Are you a people person who enjoys solving problems, connecting with people and making a difference?

EastLink is looking forCustomer Service Operatorsto join our Contact Centre team.

This is a great opportunity for someone who enjoys working with people and wants to be part of a supportive, professional team. Whether you’re an experienced contact centre operator or have built your skills in another customer-facing role, we’d love to hear from you.

About Us

EastLink is one of Melbourne’s major motorways, connecting communities across the eastern and south-eastern suburbs.

Our Contact Centre plays an important role in supporting the thousands of customers who use EastLink every day. You’ll be joining a team that takes pride in providing helpful, professional and consistent service while working together to get the best outcomes for our customers.

Our values ofSafety, Accountability, We Care and One Teamare at the heart of everything we do.

About you

You’ll bring a positive attitude, confidence and a genuine interest in helping people.

We’re looking for someone who:

• Have previous customer service experience, ideally in a contact centre environment
• Communicates confidently and professionally over the phone
• Is comfortable handling a variety of customer enquiries and conversations
• Can remain calm and composed when dealing with challenging situations
• Is confident using multiple computer systems and learning new technology
• Is reliable, adaptable and works well as part of a team
• Takes pride in providing a great customer experience

Contact centre experience is highly regarded butnot essential. If you have strong customer service skills and the right attitude, we’re keen to hear from you.

About the role

As a Customer Service Operator, you’ll be the voice of EastLink for our customers.

You’ll handle inbound calls, understand what our customers need and use your knowledge and systems to provide accurate information and resolve enquiries.

Every call will be different, so you’ll need to think on your feet, listen carefully and find the right solution.

You’ll be supported by experienced Team Leaders and Coaches, with comprehensive training to set you up for success

Ringwood location: Our Contact Centre is conveniently located in Ringwood and close to public transport.

Monday to Friday: Our Contact Centre operates between 7:00am and 6:00pm, Monday to Friday. There is no weekend work; however, you must be available to work shifts up until 6:00pm.

December & January availability: Availability throughout December and January is an essential requirement of this role. This is a particularly important period for our business, so applicants must be able to commit to working during these months.

Paid training: You’ll receive two weeks of full-time paid training to give you the knowledge, skills and confidence to get started.

What’s in it for you?

Joining EastLink means more than just a job. You’ll have access to:

Employee Toll Reimbursement

Rewards & Recognition

Ongoing Training & Development

Employee Assistance Program (EAP)

Ready to join the EastLink team?

If you’re looking for a role where you can use your customer service skills, develop your career and be part of a team that genuinely supports one another, we’d love to hear from you.

ConnectEast values and embraces diversity and inclusion within our employee group.

Appointment to this position is subject to a National Police Clearance and your eligibility to work in Australia.

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