Customer Service Representatives
Symbos
Job Description
Join us during an exciting period of growth as we launch a brand-new inbound Customer Service team supporting one of Australia's leading fine wine distributors.
What we offer:
- Casual role offering flexible hours betweenMonday – Friday.
- Full paid training and induction provided.
- Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
- Collaborative, innovative and engaging culture.
About our client:
Our client is a highly regarded leader in the Australian wine industry, bringing people together through exceptional wine experiences. Representing an outstanding portfolio of premium local and international brands, they are known for their passion, expertise, and commitment to quality.
About the role:
As an Inbound Customer Service Representative, you’ll support customers by phone and email with orders, online account enquiries, deliveries and returns. You’ll take ownership of resolving issues, process customer requests accurately and work closely with internal teams to provide a personalised and positive experience. Your passion for customer service, attention to detail and ability to solve problems will be key to your success
About you:
- Previous Contact Centre experience highly regarded.
- Excellent communication skills and attention to detail.
- Self-motivated and have a positive attitude and are a team player.
- Experience in hospitality, wine, beverage, FMCG, or wine distribution will be highly regarded.
- A genuine interest in wine and the hospitality industry is advantageous.