Account Director

Industry: Advertising Agency

Experience: 5+ Years

About the Role

We are looking for an experienced and proactive Account Director to manage the account end-to-end, across mainline advertising, e-commerce creatives, packaging, and other communication requirements.

The ideal candidate should have strong client servicing and account management skills, along with a good understanding of studio-led and packaging work. Since the client is a highly strategy-led brand, the candidate should also possess a strong working understanding of brand and communication strategy and be able to translate strategic thinking into effective creative briefs and execution.

Key Responsibilities

1. End-to-End Account Management

• Manage the accounts end-to-end, acting as the key point of contact between the client and the agency.
• Understand client requirements, translate them into clear briefs, and drive projects from briefing to final delivery.
• Manage multiple projects simultaneously while ensuring quality, timelines, and client expectations are met.
• Build and maintain strong relationships with key client stakeholders.
• Proactively identify client needs and opportunities to strengthen the account.

2. Mainline & E-Commerce Creatives

• Manage the development and execution of mainline advertising creatives across relevant communication platforms.
• Handle e-commerce creative requirements, ensuring assets are aligned with brand guidelines and platform requirements.
• Work closely with creative, studio, design, content, and other internal teams to deliver high-quality outputs.
• Ensure consistency of brand communication across offline and digital/e-commerce touchpoints.

3. Studio & Packaging Work

• Manage a significant volume of studio-led and packaging-related projects.
• Coordinate closely with studio, design, production, and creative teams for packaging adaptations, artwork, pack shots, product visuals, and related requirements.
• Have a strong understanding of studio processes, artwork requirements, adaptations, and production workflows.
• Ensure accuracy, attention to detail, and timely delivery of packaging and artwork projects.
• Coordinate with relevant stakeholders through the approval and final production stages.

4. Strategy & Brand Understanding

• Develop a strong understanding of the brand, business objectives, consumers, and competitive landscape.
• Demonstrate a good working knowledge of brand and communication strategy.
• Translate strategic objectives into clear creative and communication briefs.
• Work closely with strategy and creative teams to ensure that communication is rooted in the brand's strategic direction.
• Contribute strategic inputs during client discussions, campaign development, and creative reviews.
• Stay updated on category, consumer, competitor, and communication trends.

5. Client Servicing & Stakeholder Management

• Lead regular client interactions, status meetings, presentations, and reviews.
• Manage feedback effectively and ensure clear communication between the client and internal teams.
• Set realistic expectations with clients regarding timelines, deliverables, and dependencies.
• Handle escalations professionally and drive timely resolution of issues.
• Build credibility with clients through strong understanding of their business and communication needs.

6. Internal Team Coordination

• Work closely with Creative, Strategy, Studio, Production, Digital, E-commerce, and other specialist teams.
• Ensure briefs are clearly communicated and teams have the necessary information to execute effectively.
• Track project progress and proactively flag risks or delays.
• Ensure smooth coordination between various agency functions.

Key Skills & Competencies

• Strong Client Servicing & Account Management
• Good understanding of Advertising & Brand Communication
• Working knowledge of Strategy
• Experience managing Mainline & Digital/E-commerce Creatives
• Strong understanding of Studio-led Work
• Exposure to Packaging & Artwork Management
• Strong project management and coordination skills
• Excellent communication and presentation skills
• Attention to detail
• Ability to manage multiple projects and tight timelines
• Problem-solving and stakeholder management
• Strong commercial and business understanding

Qualification & Experience

• Bachelor's/Master's degree in Advertising, Marketing, Communications, Business Management, or a related field.
• 5+ years of relevant experience in an advertising, creative, integrated communications, or branding agency.
• Experience handling end-to-end client accounts is essential.
• Prior experience with packaging, studio, artwork, FMCG, e-commerce, or consumer brands will be an advantage.
• Candidates with a combination of strong client servicing and strategic understanding will be preferred.

Interested candidate share your CV at [email protected]