SAP CUSTOMER SERVICE / PLANT MAINTENANCE
Tata Consultancy Services
Job Description
TCS VIRTUAL DRIVE FOR THE BELOW SKILL:-
SKILL : SAP CUSTOMER SERVICE / PLANT MAINTENANCE
LOCATION: PUNE
EXP: 10 + RELEVANT EXPERIENCE
**Eligibility Criteria:**
- Minimum 15 years of regular education (10th + 12th + 3 years graduation)
- BE/B.Tech/MCA/M.Sc/MS with a minimum of 5 years of relevant IT experience post-qualification
- B.Sc/BCA Graduates with a minimum of 4.5 years of relevant IT experience post-qualification
- Only full-time courses will be considered.
JD
SAP CS/PM Consultant with strong expertise in Customer Service and Plant Maintenance processes. The candidate will be responsible for implementing, configuring, supporting, and optimizing SAP CS and PM solutions in ECC and S/4HANA environments. The role requires deep understanding of service management, maintenance operations, asset management, and integration with cross-functional SAP modules.
Key Responsibilities
- Configure and support SAP Customer Service (CS) and Plant Maintenance (PM) modules.
- Gather business requirements and translate them into SAP CS/PM solutions.
- Configure Service Notifications, Service Orders, Service Contracts, Warranties, Depot Repair, and Field Service processes.
- Configure maintenance processes including Preventive, Corrective, Breakdown, Predictive, Calibration, and Refurbishment Maintenance.
- Manage Functional Locations, Equipment Masters, Task Lists, Maintenance Plans, and Work Orders.
- Support notification, work order planning, scheduling, execution, and settlement processes.
- Participate in end-to-end implementations, rollouts, upgrades, and support projects.
- Work with business stakeholders to design and improve service and maintenance processes.
- Create functional specifications and coordinate with ABAP teams for developments and enhancements.
- Conduct system testing, UAT, training, and go-live support activities.
- Support data migration, cutover, and post-production stabilization.
- Troubleshoot and resolve application issues related to CS and PM modules.