Customer Service/Sales Admin – Meath

Key Responsibilities

Telesales and Customer Orders

• Handle inbound and outbound calls and emails from existing and prospective customers across Ireland.
• Take customer orders accurately, confirming product details, quantities, pricing, availability and delivery requirements.
• Build strong relationships with customers by providing prompt, helpful and professional service.
• Advise customers on product availability, suitable alternatives, new products and current promotions where appropriate.
• Enter sales orders promptly and maintain accurate customer, contact and delivery information on the company system.
• Respond to order and customer queries, resolving straightforward issues and escalating more complex matters when required.

Stock and Systems

• Maintain accurate product, pricing, stock and customer information across the relevant business systems.
• Monitor stock availability and flag low stock, shortages or unusual demand to the Managing Director and relevant colleagues.
• Ensure orders are allocated against available stock and raise any discrepancies before delivery arrangements are confirmed.
• Assist with stock counts and help investigate differences between physical stock and system records.
• Prepare regular stock, order and sales reports to support day-to-day decision-making.

Deliveries

• Prepare and check delivery notes, order confirmations and other picking or dispatch documentation.
• Liaise with warehouse, delivery and transport colleagues to ensure orders are prepared and scheduled correctly.
• Keep customers informed of expected delivery arrangements, changes, shortages or delays.
• Record proof-of-delivery information, returns, damaged goods and delivery shortages accurately.
• Investigate delivery discrepancies and coordinate practical solutions with customers and internal teams.

General Administration and Management Support

• Maintain organised electronic and paper records for orders, deliveries, stock movements and customer correspondence.
• Work closely with sales, warehouse, delivery and accounts colleagues to ensure information flows accurately between departments.
• Provide general administrative support to the Managing Director and wider team as business needs arise.

Sales/Marketing Support

• Assisting with the preparation and updating of brochures, product lists and promotional materials.
• Supporting the Managing Director with customer communications relating to new products, special offers and promotions.
• Ensuring product descriptions, pricing and other information used in marketing materials are accurate and up to date.

Our client a busy family run, food related company based in Meath, require a dynamic/customer driven person to join their team. This is a great opportunity to utilise Customer service/Sales skills.

Office based

Hours: 2:00pm - 9:00pm, Monday to Friday

Pref: own car needed as client is on it's own site

Must live in Ireland/Meath/Louth as this is an immediate start

Salary €35k DOE

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