Customer Service Officer

Looking for a role where no two days are the same and you’re right at the centre of the action?

Cement Australia is on the lookout for a proactive, customer-focused Customer Service Officer to join our Pinkenba team.

This is a dynamic, fast-paced role where you’ll sit right at the heart of operations, working closely with customers, coordinating deliveries, and partnering with logistics teams to keep everything running seamlessly. It’s a great opportunity to build hands‑on experience across both customer service and operational coordination, while making a real impact day‑to‑day.

Roster:

We currently have two rosters available for

• Monday - Friday
• 8:00 AM - 4:00 PM

Based in our Pinkenba office, you'll join a collaborative team responsible for delivering an outstanding customer experience while supporting the efficient movement of products across our national network.

In this role you'll:

• Be the first point of contact for customers via phone and email.
• Process high volumes of customer orders accurately and efficiently.
• Monitor deliveries and proactively communicate transport updates and delays.
• Investigate and resolve customer enquiries with professionalism and urgency.
• Liaise with transport providers, production teams and internal stakeholders to ensure orders remain on track.
• Balance daily priorities in a busy operational environment while maintaining exceptional attention to detail.
• Contribute ideas that improve customer experience and operational efficiency.

What You’ll Bring

You're someone who enjoys being proactive, remains calm under pressure and takes ownership of finding solutions.

You'll also bring:

• Experience in a fast-paced customer service, customer operations, order management or logistics coordination role.
• Confidence managing high volumes of customer enquiries and order processing while maintaining accuracy.
• Excellent communication skills and the ability to build trusted relationships with both customers and internal stakeholders.
• Strong organisational skills with the ability to prioritise multiple tasks throughout the day.
• A proactive, solutions-focused mindset and resilience during busy periods.
• Experience using Microsoft Office and ideally SAP or another ERP system.
• Experience within logistics, transport, manufacturing, industrial or supply chain environments will be highly regarded.

What We Offer

What’s in it for you?

• Work from home:One day per week once fully trained
• Monday-Friday roster: 8:00am-4:00pm
• Career development:Opportunities to grow within a supportive, collaborative team
• Recognition:A role where your contribution is genuinely valued and recognised

Why Join Cement Australia?

• Supportive Culture : Be part of a collaborative, down-to-earth team that values connection, teamwork, and growth.
• Full-Time Stability : Permanent role with on-site parking.
• Be Yourself: Bring your authentic self to a diverse and dedicated workplace where we focus on achieving great results together.
• Discounted Products: Renovating or a DIY enthusiast? Access exclusive discounts on concrete and quarry products to bring your projects to life.

Who We Are

Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services.

With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia’s growing construction and infrastructure needs.

But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.

At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values.

What Else You Need to Know

• References, a pre-employment medical and background check are part of the recruitment process.
• Cement Australia is anEqual Opportunity Employer.
• We welcome applications from Australian residents with valid working rights.

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