Senior Analyst - Franchise Services

RESPONSIBILITIES:

• Assist with the administration of and compliance with all aspects of franchise development, franchise agreements, and franchise disclosure requirements.
• Lead, coach, and manage a team to achieve operational goals, productivity targets, and quality standards.
• Provide day-to-day guidance, support, and direction to team members while fostering a collaborative and accountable work environment.
• Monitor team performance, identify opportunities for improvement, and provide timely feedback and coaching.
• Conduct regular team meetings, training sessions, and knowledge-sharing activities to support continuous learning and development.
• Ensure adherence to established processes, Standard Operating Procedures (SOPs), compliance requirements, and service-level expectations.
• Serve as the first point of escalation for operational issues and collaborate with cross-functional stakeholders to drive timely resolution.
• Ensure the timely and accurate completion of assignments.
• Analyze team metrics, identify trends, and implement action plans to improve efficiency, quality, and customer experience.
• Support the hiring, onboarding, training, and mentoring of new team members.
• Promote a culture of accountability, engagement, collaboration, and continuous improvement.
• Update all contract-related information in applicable databases and save executed documents in the appropriate digital files.
• Accurately prepare all required transaction documents for new development, upcoming openings, transfers, amendments, terminations, and closings in accordance with applicable franchise laws and Inspire policies.
• Complete a high volume of transactions in a fast-paced environment ensuring delivery to the franchisee or company representative, receiving sign/returned documents, reviewing for accuracy and completeness, and ensuring enclosure of all funds due.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

• Required: Five-year integrated B.A. LL.B. degree.
• Six to eight years of relevant work experience in franchising, contracts administration, or a related field.
• Prior experience in contract management is required.
• Previous experience leading, supervising, or mentoring a team is preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong contract management experience.
• General proficiency and understanding of the franchising industry, franchise agreements, and Federal Trade Commission regulatory compliance applicable to the franchising industry.
• Proven experience leading or mentoring a team in an operations, shared services, or support environment.
• Strong people management, coaching, and communication skills.
• Ability to prioritize tasks, manage competing deadlines, and make sound decisions in a fast-paced environment.
• Demonstrated problem-solving, analytical, and stakeholder-management skills.
• Experience identifying and driving process improvements.
• Proficiency in Microsoft Office Suite, database management, Franchise Relationship Management (FRM) systems, Salesforce, Oracle, or other Contract Lifecycle Management (CLM) tools.
• Strong written and verbal communication skills.
• Self-motivated, with the ability to work independently and effectively manage workload.
• Ability to build and maintain effective business relationships with franchisees and internal stakeholders.
• Strong customer focus, approachability, and organizational skills.
• Exceptional customer focus, approachability, organizations skills, and ability to consistentlyprioritize, delegate, coordinate,and satisfynumerouscompeting demands and successfully achieve deadline-driven results and effectively achieve business objectives
• Demonstrated openness to change and the ability to remain agile in a dynamic environment.
• Strong sense of urgency and commitment to timely execution.
• Ability to handle confidential information with professionalism and discretion.