Customer Service Administrator

We have been engaged by our client Dependable Laundry Solutions (DLS) to recruit a Customer Service Administrator to join their Welshpool office team.

This is a fixed-term parental leave contract, expected to run from approximately September 2026 to August 2027. There may be an opportunity for ongoing full-time employment at the end of the contract; however, this cannot be guaranteed.

DLS is the premier importer and distributor of Maytag Commercial Laundry Equipment Australia wide, and it is their mission to make laundry hassle free for our customers. While they do it, it’s also important that it’s done having a good time and with a smile.

From their service support team to the new machine sales team and spare parts, DLS are committed to reliability, customer-centric service, and providing a level of service that exceeds anyone else in the industry.

This is where YOU come in.

We're looking for an enthusiastic and dedicatedCustomer Service Administrator to join the team, roll up their sleeves and “get it done” to help DLS provide an even better level of support to customers, co-workers and everyone in the team.

The role

This position involves coordinating service calls, keeping jobs moving from setup through to invoicing and maintaining strong communication with clients and Service Technicians/Contractors.

You will work closely with the Service Manager to deliver efficient scheduling, accurate job administration and consistent client outcomes across long term contracts.

Primary responsibilities:

Communicating with customers, contractors and technicians to ensure the full customer experience from lodging a service call to completion of the job

Quoting and invoicing jobs

About you

Customer First Focus:In everything you do, your customer is front of mind. You’re the kind of person who goes above and beyond to ensure customer and co-worker satisfaction.

Detail-Oriented:spelling mistakes and wrong details annoy you. You know that the first step to great customer service is an obsession with details and getting them right.

Organised and Efficient:A quiet day and you get bored. You love having your finger in many pies to ensure a smooth customer experience. You can juggle multiple tasks, from multiple stake holders and prioritise your work to ensure the critical tasks are sorted – but, you also know when to stop and ask your leader instead of guessing.

Excellent Communicator:Whether by phone or email, you know that if attention to details is the first step to customer service, the second step is surely incredible communication – no matter how you are communicating, you are clear and concise.

Team Player:We’re a small team, covering a big country. We all need to have each other’s back, be thinking 1 step ahead for each other and know that nobody will ever let anyone else down. Team Player, need we say any more?

Essential skills and experience:

Minimum 3 years demonstrated experience in similar administration and customer service roles.

Excellent communication and interpersonal skills, with a confident and professional phone manner.

Strong problem-solving ability and calm approach in high-pressure situations.

Ability to schedule, prioritise, and multitask effectively.

Proven relationship building and follow-up discipline with customers and contractors.

High level of attention to detail and accuracy in data entry and documentation.

Proficiency in Microsoft Office.

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