Senior Technology and Operational Risk Manager

• We are looking for an Operational, Technology and Information Security Risk Senior Manager in the second line of defence to provide independent oversight, challenge and advisory support on the effectiveness of our operational, technology, resilience and information security risk management practices across the EU
• You will be a key member of the second line risk management team and work closely with senior stakeholders across first line technology, information security and operational resilience, to ensure risks are proactively identified, assessed, monitored, and managed in line with Monzo's risk management framework and appetite
• This role reports to the Director of Operational Risk, Monzo Europe
• The role you are applying for is a Controlled Function within the meaning of the Central Bank Reform Act, 2010. For this role, appointment will be conditional on Monzo being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards issued by the Central Bank of Ireland. As a CF, the role holder will be subject to Conduct Standards under the Central Bank of Ireland Individual Accountability Framework (IAF) and will be required to take reasonable steps to ensure that the relevant conduct standards are met
• Acting as the second line subject matter expert for operational risk, technology (ICT and security risk (including cyber)), and operational resilience
• Reviewing and challenging the design and effectiveness of controls over key technology systems, digital infrastructure
• Providing effective oversight and challenge of first line risk and control self-assessments (RCSA), incident management and reporting, issue remediation and risk mitigation processes
• Providing second line input into our technology and security strategies and business continuity planning
• Supporting the ongoing development and maintenance of our Operational Risk Management Framework (ORMF), policies, standards and associated ICT, Security and Resilience policies and risk appetite metrics
• Co‑ordinating second line assurance reviews and risk deep dives into critical operational and technology areas, providing actionable recommendations and insights
• Overseeing ongoing compliance with the digital operational resilience act (DORA) in the EU and ensuring alignment with applicable local regulatory standards
• Preparing operational and technology risk reports and providing updates to relevant governance forums, including risk committees and senior management

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we'll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Employee Assistance Programme
• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
• Learning budget of £1,000 a year
• Aviva Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• Unum Life Insurance
• Access to fertility and family‑forming health benefits via Fertifa
• Abellio Season Travel Tickets + Cycle‑to‑Work Scheme

This role requires a proactive and strategic mindset, strong technology risk management expertise, and a deep understanding of operational resilience and digital banking operationsYou have excellent stakeholder management and communication skills, with the ability to influence senior leadershipYou are an ambitious risk professional ready to leave the constraints of legacy firms behind.

This role places you at the cutting edge of technology and operational risk, challenging you to define the governance needed for our next‑generation platformsYou have experience in evaluating and challenging risk and control environments, particularly in high‑growth or fast‑changing environmentsYou have strong analytical, problem‑solving and project management skillsYou have a strong understanding of digital banking technology, including cloud computing, cybersecurity, fintech integrations and data managementYou have 8+ years' experience in operational risk, technology risk or related roles in financial services, ideally within a digital or challenger bank, or a pan‑European firmYou have a deep knowledge of risk management practices, regulatory expectations, and industry standards related to operational risk, technology and operational resilience. (e.g. EBA Guidelines on ICT & Security Risk Management, DORA, Central Bank of Ireland Guidance on Operational Resilience, General Data Protection Regulation (GDPR), Payment Service Directive (PSD2/PSD3))You have a proven ability to navigate complex stakeholder landscapes such as working with regulators/managing regulatory engagementsNot ticking every box? That's totally okay!

Studies show that women and people of colour might hesitate to apply unless they meet every single requirementAt Monzo, we're dedicated to creating a diverse and welcoming team.

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