Customer Service Specialist

Job Description

• Handling escalated cases through employer-approved communication channels, providing prompt, empathetic, and accurate support.
• Use internal tools and translation technology to assist customers across multiple markets and languages.
• Resolve complex queries related to bookings, flight changes, refunds, and more.
• Document customer interactions clearly and efficiently within CRM systems.
• Collaborate with team leaders, SMEs and tech teams to continuously improve the customer experience.
• Contribute to building a high-performance support culture with a digital-first mindset.

Qualifications

• 1–2 years in a customer support role, preferably in a fast-paced or digital environment.
• Excellent written communication in English (additional languages are a big plus).
• A calm, customer-first approach to problem-solving, even under pressure.
• High computer literacy, fast typing skills, and comfort navigating multiple systems.
• Adaptability to work in a dynamic, tech-driven support team.
• Motivation to hit performance goals while delivering standout customer experiences.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland, including police clearance and references.

Additional Information

What we offer

• A vibrant and collaborative workplace in a fast-growing centre of excellence.
• Competitive salary and performance-related bonus.
• Staff travel benefits across the entire Ryanair network.
• Career progression opportunities within Europe's largest airline group.

• Training in modern tools and customer support systems.
• Full-time on-site role in Warsaw.
• Important
• Please note that this position involves daily customer interaction via both phone and chat channels.