CS Admin Specialist

Job Description

 

• Supporting the CS team handling EU261 & Montreal Convention claims and other consumer matters.
• Responsibility for responding to written correspondence in line with the Customer Service Department’s service levels and procedures.
• Understand and interpret claims and different kind of correspondence.
• Working to weekly deadlines in a dynamic environment.
• Liaising with lawyers on a regular basis.
• Reporting and communicating to management on problems which arise and suggest solutions on how to overcome them.
• Keeping records, databases and systems maintained up to date and ensure the timely payment of financial settlements.
• Occasional ad hoc duties will be required to support the team.

Qualifications

• Fluency in English, both written and spoken, and another European language would be an advantage.
• Good knowledge of Microsoft Office suite.
• Excellent organisational, written, and verbal communication skills.
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
• Ability to work independently and as part of a team.
• Detail orientated; ability to complete large volume of work quickly.
• Previous experience in a similar Customer Service role would be a distinct advantage.

Additional Information

• We promote innovation, all our teams are Agile and several PoCs of new technologies or innovative ideas are launched every week.
• A competitive but flexible technical career plan
• We believe in an hybrid working model, you can work up to 2 days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Warsaw.
• Travel discounts (of course!).