Customer Service Specialist (Ingredients)

Job Title: Customer Service Representative (CSR)

Job Type: Full-Time/Direct-Hire

Location: Montreal, QC

Work Type: On-site/ Full-Time

About the Role

• We are seeking a customer-focused and detail-oriented Customer Service Representative to support day-to-day customer operations. This role is ideal for someone who enjoys building relationships, coordinating with cross-functional teams, and ensuring an exceptional customer experience in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Process customer orders, quotations, and order confirmations accurately.
• Coordinate with Sales, Procurement, Production, Quality, Logistics, and Finance to ensure customer requirements are met.
• Prepare quotations, order confirmations, and supporting customer documentation.
• Monitor order status, inventory, and delivery timelines while providing proactive updates.
• Resolve customer inquiries, shortages, complaints, and service-related issues professionally.
• Coordinate with internal departments including Sales, Production, Procurement, Logistics, and Finance.
• Maintain accurate customer records and support account management activities.
• Assist with product launches, customer onboarding, and required documentation.
• Ensure compliance with company policies, food safety standards, and customer-specific requirements.

Qualifications

• 2–5 years of experience in customer service, inside sales, or account coordination.
• Experience within food manufacturing, ingredients, distribution, or CPG industries is considered an asset.
• Proficiency in Microsoft Office; experience with ERP and CRM systems is an asset.
• Experience in manufacturing, food production, distribution, or CPG is preferred.
• Ability to work collaboratively while delivering outstanding customer service in a fast-paced environment.