⚡ New
Information Technology Service Desk
Artech L.L.C.
BengaluruFull-timeMid LevelOn-site
Job Description
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Position: Technical Support Executive – International Voice Process
Location: Bangalore
Experience: 6 Month–2 Years
CTC-Upto-3.5L Fixed
Employment Type: Full-Time
Shift: Rotational / Night Shifts
Work Mode: Work from Office
Job Summary
We are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires strong English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction.
Key Responsibilities
- Handle inbound/outbound calls from international customers.
- Troubleshoot and resolve hardware, software, OS, application, internet and connectivity issues.
- Provide clear, step-by-step technical assistance over the phone.
- Diagnose customer issues and provide appropriate resolutions.
- Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues.
- Follow defined troubleshooting procedures, SOPs and escalation guidelines.
- Escalate complex technical issues to the appropriate support team.
- Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools.
- Maintain required quality, productivity, SLA and customer satisfaction standards.
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