⚡ New
Service Delivery Director
WhiteSlips Job Management Consultants
NoidaFull-timeMid LevelOn-site
Job Description
- Capability Strategy & Portfolio Leadership
- Define and execute the global strategy for Cloud Native Applications capability, aligned to enterprise growth priorities.
- Drive capability maturity, standardization, and scalability.
- Business & Financial Leadership (P&L Ownership)
- Own end-to-end P&L performance, including revenue growth, margin expansion, and cost optimization.
- Define investment priorities, and productivity levers to drive profitable growth.
- Lead financial governance through proactive risk management and margin protection strategies.
- Growth, Client & Ecosystem Leadership
- Act as a solution approver from Capability line reviewing solution and commercial outcomes.
- Build and strengthen senior-level relationships across key accounts and global stakeholders.
- Identify and drive new growth avenues across geographies, and emerging technologies.
- Represent the capability in forums, client discussions, and leadership reviews.
- Transformation, AI & Innovation Leadership
- Lead AI-driven transformation of application delivery, embedding GenAI, automation, and predictive analytics at scale.
- Define and operationalize the Cloud Native Applications CoE strategy as a hub for innovation and best practices.
- Drive creation of reusable assets, accelerators, and IP, improving competitiveness and speed-to-market.
- Champion continuous innovation through pilots and emerging technology adoption.
- Talent & Leadership Development
- Define capability roadmap for skills evolution (AI, consulting-led delivery).
- Develop a leadership pipeline and succession strategy to support long-term growth.
- Foster a high-performance, innovation-driven, and customer-centric culture.
- Governance & Delivery Assurance
- Establish governance frameworks ensuring high-quality delivery outcomes.
- Provide executive oversight on critical programs and escalations, with a focus on risk mitigation and value realization.
- Ensure adherence to security, compliance, contractual, and regulatory standards.
- Drive continuous improvement in delivery excellence through KPIs and performance insights.
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