Automotive Aftersales Performance Manager

This is a very different kind of AUTOMOTIVE AFTERSALES
PERFORMANCE analytical role and is more like a performance and
intelligence “hub” sitting behind the aftersales operation across
four growing automotive brands. Reporting directly to Aftersales
Director, your job will be to help them understand how the entire
aftersales operation is performing across every area customer
satisfaction warranty service revenue parts sales
regional performance dealer/service performance actions and
improvements, then you will pull together the data , analyse it
and find solutions to underperformance . Working across 4 brands
you will get a fantastic view of how an automotive aftersales
operation is built and scaled!

This is a very broad and varied
role.

TITLE: AUTOMOTIVE Aftersales
Performance Manager

Salary : £55,000 + 15% guaranteed
bonus (£8250) + Car scheme and other excellent benefits (Cash
annual salary amount of £63, 250)

Location : London

Work style: Office based

The role

In this role you are effectively the “eyes and ears” of the
Aftersales Director from a performance perspective. You're
looking at what's happening across the network, using the data to
identify where things are going well or badly, and then helping
make sure the business actually does something about it.

Duties

· Pull together performance data from the regional and HQ
aftersales teams across the brands.

· Review the main KPIs — customer satisfaction, warranty
performance, service revenue and parts sales

· Analyse the story behind the numbers

· Spend time in Excel, dashboards and potentially Power
BI, comparing regions and performance periods.

· Highlight trends, risks and improvement opportunities for
the Aftersales Director

· Help organise and participate in regular management
reviews/workshops.

· Discuss what's happening across aftersales

· Follow up with regional teams on outstanding actions or
investigating an operational problem or performance plan

· Reporting : Update dashboards, check that actions have
been completed, prepare management information and give the
Aftersales Director a clear picture of what happened, what's
improving, what isn't and what needs attention next.

REQUIREMENTS

· Automotive experience (dealer group, automotive aftersales
business, automotive supplier or vehicle-services organisation or
OEM )

· 3 years' relevant experience( this can be in in aftersales
operations, data analysis OR business administration)

· Advanced Excel