Data Analyst- ServiceNow

Data Analyst

• Pay Rate:(flexible)
• Location: Toronto ON
• Contract Length: 4 Months
• Work Type: Hybrid

Responsibilities

• To be part of the platform team to support the optimization, automation, and governance of ServiceNow CMDB and related modules, ensuring CMDB health and data integrity across ITOM, ITAM, and ITSM processes. This includes managing certificate inventory, aligning with CSDM and ServiceNow best practices, and maintaining audit readiness through accurate lifecycle visibility, stakeholder collaboration, and metric-driven reporting

Qualifications

Mandatory Certification: ServiceNow CSA certification is required. Candidates must provide the email address associated with the certification for verification.

• Bachelor’s degree in computer science, IT, Data Science, or related field
• 5+ years experience with ServiceNow CMDB and related modules
• Strong knowledge of ITIL processes: CMDB, ITAM, ITOM, ITSM
• Proficient in configuring CMDB classes, relationships, and integrations
• Expertise in CMDB lifecycle management aligned with CSDM
• Experience maintaining CMDB health (target: 95% accuracy)
• Skilled in resolving data quality issues (stale/duplicate discovery tasks)
• Ability to manage certificate inventory, and related ServiceNow flows
• Proficient in JavaScript, Business Rules, Client Scripts, GlideRecord
• Experience with Flow Designer, Scheduled Jobs, Notifications
• Strong in ServiceNow workflows, reporting, dashboards, analytics
• Knowledge of data governance and CMDB best practices
• Excellent communication and problem-solving skills
• Ability to work independently in a fast-paced environment
• Preferred Certification: CAD, Certified Implementation Specialist – Data Foundations (CMDB & CSDM

Deliverables

CMDB & Data Quality

• Configuration and maintenance of CMDB classes, relationships, and attributes aligned with CSDM standards. Ongoing monitoring and reporting of CMDB health metrics (correctness, completeness, compliance) with a target of 95%. Identification and resolution of data quality issues, including stale and duplicate discovery tasks. Integration of data feeds from ITOM, ITAM, and ITSM to ensure CMDB accuracy and completeness.

Service Mapping & CSDM Alignment

• Implementation and optimization of Service Mapping to establish accurate serviceto-infrastructure relationships. Alignment of CMDB structure with the Common Service Data Model (CSDM) for standardized service modeling
• Mapping of business services to technical components to support impact analysis and operational visibility.
• Automation & Integration Development of automated workflows for CI updates, reconciliation, and lifecycle transitions. Integration of CMDB with discovery tools, monitoring systems, and external data sources. Support for Flow Designer, Scheduled Jobs, and Notifications to streamline CMDB operations.

Certificate Inventory Management

• Configuration and management of certificate inventory within ServiceNow. Integration of certificate data into CMDB for visibility, compliance tracking, and lifecycle management. Automation of certificate renewal workflows and expiration alerts.
• Governance & Compliance Facilitation of governance discussions with stakeholders to ensure data ownership and integrity. Creation of compliance checklists and audit readiness documentation (e.g., AG audit requirements). Development of support handover documents, knowledge articles, and CMDB usage guidelines.

Documentation & Testing

• Delivery of integration blueprints, API documentation, and CMDB architecture diagrams. Creation of test plans, UAT scripts, and sign-off artifacts for CMDB-related enhancements. Maintenance of operational documentation for CMDB processes and best practices.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

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