Enterprise Sales & Business Development Manager - DACH Market

Job Description

About the Job

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We are an award-winning Speech Analytics technology provider and are expanding! Our international team is looking for an Enterprise Sales & Business Development Manager to drive growth in the German market, owning the full customer lifecycle, from acquisition to long-term success. This role combines new business development with post-sales account management , requiring both commercial strength and a solid understanding of Speech Analytics and CX solutions.

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Location

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We are looking for a candidate based in Germany to enable regular face-to-face meetings with customers and partners. With team members across Belgium, the Netherlands, Spain, Hungary, Mexico, India and Italy, we operate as a remote-first international team.

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Knowledge Areas

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• Contact Center operations, Customer Experience (CX), innovation
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• Interaction Analytics, Voice of the Customer, and QA/CX platforms
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• B2B SaaS sales cycles and consultative solution selling
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• Customer success, onboarding, and account growth strategies
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Requirements

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• 3- 10 years of experience in the contact center, CX, or related technology industry
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• Full professional proficiency in German and fluent in English (written and spoken)
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• Strong familiarity with Speech Analytics or contact center technologies
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• Proven experience in B2B solution selling, ideally in SaaS
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• Ability to understand, demo, and support an extensive software solution
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• Excellent communication, negotiation, and presentation skills
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• Strong analytical mindset with the ability to translate customer needs into solutions
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• Comfortable working in a remote, fast-paced, international environment
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• Willingness to travel within Germany and occasionally abroad
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• University degree
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Responsibilities

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Sales & Market Development

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• Execute the go-to-market strategy for the German (DACH) market, aligned with company objectives
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• Identify, develop, and close new business opportunities
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• Build and manage a strong sales pipeline
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• Represent the company in customer meetings, events, and industry forums
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• Collaborate with marketing and pre-sales teams to adapt messaging, demos, and proposals for the French market
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Customer Success & Account Management

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• Take ownership of customer accounts after deal closure, ensuring a smooth handover and onboarding
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• Act as the main point of contact for customers, building long-term, trusted relationships
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• Support customers in understanding and using the platform effectively, in close collaboration with technical and support teams
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• Identify upsell and expansion opportunities within existing accounts
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• Ensure high levels of customer satisfaction, retention, and value realization
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• Consistently develop new opportunities rather than relying primarily on inbound leads.
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