Digital Training Assistant - London

Digital Training Assistant - London, United Kingdom

Position Overview

Ref #

W181498

State/Region

London

Department

Sales & Customer Support

Location

United Kingdom

City

London

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

The role encompasses 3 areas:

Onboarding and Training Digital and Value Center Teams:

Creating and implementing a structured onboarding process for all new starters in RL digital and Value Centres advisorsvirtually in South Africa and Romania

Training Projects:

Implementing and managing ad hoc training initiatives to support development of our digital team.

Project manage employee engagement driven initiatives to support employee development, experience and knowledge

Enneagram, Guest speakers, Refreshers, Agency Training

Employee Engagement and Development:

Voice Of Employee, supporting the capture and analysis of our Employee Voice

Listen to, acknowledge and understand what our Digital and Value Centre employees voice is and how we use this to improve their development and our business processes

ESSENTIAL DUTIES & RESPONSIBILITIES

• Structured Onboarding: Enhance the onboarding process for new hires through the implementation of a structured and engaging program, ensuring a smooth transition into the organisation

• Unified Training Content: Ensure consistency in training content delivery across all centres to maintain a high standard of training quality

• Feedback Integration: Consolidate feedback from digital team and both centres to inform and shape future training structures and schedules, fostering continuous improvement

• Content Creation: Collaborate in the creation of comprehensive training content and materials for all teams within the Customer Value Centre (CVC)

• Talent Identification and Tracking: Develop a system for identifying emerging talents and tracking the performance of individuals within the agent population

• Voice of the Employee Sessions: Conduct regular Voice of the Employee sessions to gather valuable feedback and insights, contributing to the enhancement of training programs

• Confident Delivery: Maintain a confident and engaging delivery of new training content on a day-to-day basis

• Material Organization: Regularly review, maintain, and organize training materials to ensure accessibility and relevance

• Trend Analysis: Utilise Voice of the Customer (VOC), feedback, observations, and other data sources to identify trends and opportunities in training, providing insights for continuous improvement

• Brand Representation: Act as a representative of the brand, inspiring and motivating employees by sharing passion and enthusiasm for the company

EXPERIENCE, SKILLS & KNOWLEDGE

• Working with pace and urgency: Understand the need to and can demonstrate multi-tasking multiple projects workloads and committing to timelines with urgency and efficiency.

• Strong Communication skills: Communicate with purpose and efficiency, always with the end goal in mind and delivering a clear and concise vision/plan through communication style

• End to end task management: Manage the entire task/project journey, from start to finish. Adapting and pivoting when challenges occur.

• Learning Needs Analysis: Demonstrate the ability to conduct Learning Needs Analysis and recommend appropriate solutions, challenging existing processes when necessary

• Problem-Solving Skills: Apply strong problem-solving skills, including creative and innovative thinking, to address challenges

• Stakeholder Reporting: Demonstrate experience in daily reporting to various stakeholders, ensuring transparency and accountability

• Interdepartmental Collaboration: Exhibit expertise in presenting and collaborating with different departments, contributing to the development of strategies that meet multiple specifications

• Adaptability to Change: Leverage experience in working and leading in a changing environment, showcasing adaptability and resilience