Sales Operations Manager

About the Role

We are looking for a strategic, data-driven leader to drive performance, optimize commercial funnels, and scale our Inside Sales engine. In this role, you will bridge the gap between strategy and execution, connecting data analytics, lead management, and cross-functional alignment to accelerate merchant acquisition, activation, and growth.

Key Responsibilities

• Strategy & Performance Management: Lead business planning for Inside Sales by translating high-level priorities into actionable targets, KPI frameworks, and strategic resource allocation.
• Lead Engine & Funnel Optimization: Own the end-to-end merchant funnel. Define lead segmentation, scoring models, qualification criteria, and routing rules to maximize conversion rates and sales productivity.
• Commercial Intelligence & Analytics: Conduct deep-dive analyses to uncover growth opportunities, diagnose performance bottlenecks, and deliver actionable insights directly to business leaders.
• Dashboards & Governance: Build performance tracking dashboards and establish management routines (QBRs, weekly reviews) across acquisition, activation, retention, and merchant quality.
• Cross-Functional Collaboration: Partner closely with CRM, Product, Marketing, Operations, and Analytics teams to enhance strategic capabilities across the entire merchant lifecycle.
• Strategic Initiatives: Scope and execute high-impact projects designed to scale the efficiency, tooling, and infrastructure of the Inside Sales organization.

Job Requirements

• Experience: 5+ years in Sales Operations, Strategy & Operations, Commercial Strategy, Business Analytics, or Management Consulting.
• Analytical Mastery: Proven ability to work with complex datasets, build clear dashboards, and translate raw data into executive-ready insights.
• Funnel Expertise: Deep understanding of commercial funnels, sales productivity metrics, and lead management systems.
• Leadership & Execution: Structured problem-solving skills, strong business judgment, and the ability to drive alignment across cross-functional stakeholders.
• Adaptability: Track record of operating independently and navigating ambiguity in fast-paced, high-growth environments.
• Languages: Fluent/Business English (written and spoken).

Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know - we are here to support you.