Group Head- Client Servicing

Group Head – Client Servicing

Location: Gurgaon | Work Mode: Work From Office

Experience: 10+ Years

Department: Client Servicing / Account Management

About the Role

We are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in strategy, integrated campaigns, pitches, and new business development, along with the ability to build and manage high-performing teams.

Key Responsibilities

• Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
• Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.
• Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.
• Have prior hands-on experience in developing strategies, communication plans, campaign concepts, and integrated marketing solutions.
• Lead and contribute to new business pitches, RFPs, presentations, and client proposals from brief understanding to final presentation.
• Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.
• Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.
• Translate client briefs into clear internal briefs and ensure alignment across respective teams.
• Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.
• Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.
• Work closely with internal department heads to ensure integrated and strategically aligned solutions.
• Review campaign performance and insights with teams and use data and market trends to recommend improvements.
• Mentor, guide, and manage Account Managers, Account Executives, and other servicing team members.
• Establish strong processes for account management, reporting, communication, and project execution.
• Take ownership of team performance, productivity, resource planning, and overall account profitability.
• Stay updated on digital marketing, advertising, consumer trends, and evolving industry practices to bring relevant ideas and opportunities to clients.

Key Skills & Competencies

• Strong client relationship and stakeholder management skills.
• Proven experience in strategy development and strategic thinking.
• Strong exposure to pitches, RFPs, new business presentations, and proposal development.
• Excellent understanding of digital marketing and integrated communication.
• Strong business acumen with an ability to identify growth opportunities.
• Excellent presentation, communication, negotiation, and interpersonal skills.
• Ability to manage multiple clients, teams, and priorities in a fast-paced agency environment.
• Strong leadership and people-management capabilities.
• Problem-solving mindset with a high degree of ownership and accountability.
• Ability to collaborate effectively with creative, content, performance, SEO, social media, and other specialist teams.

What we are Looking For

• 10+ years of experience in client servicing / account management, preferably within a digital, advertising, or integrated marketing agency.
• Proven experience managing large/key accounts and senior client stakeholders.
• Prior experience in strategy, campaign planning, and developing integrated marketing solutions is essential.
• Strong track record of independently handling or leading pitches and new business opportunities.
• Experience managing and mentoring a servicing team.
• Strong understanding of digital marketing, branding, communication, and campaign execution.

Did this spike your interest?

Please send in your resumes with a brief cover letter (if possible) to [email protected].

Know more about us at www.thebrandbee.com