Technical Assistance Coordinator (After Sales)

Chery is a leading Chinese automotive company with a diverse portfolio that includes the R&D, production, and sales of passenger cars, commercial vehicles, mini cars, specialty vehicles, and powertrain systems. With over 8.75 million vehicles sold globally, Chery serves customers in more than 80 countries and regions worldwide.

Omoda & Jaecoo is an innovative new brand under the Chery Group, operating independently from other Chery brands. It focuses on cutting-edge design and technology in the production and sales of passenger vehicles.

Responsibilities

• Prepare weekly quality reports for China, documenting technical issues and coordinating part replacements for shipment.
• Provide technical support to the dealership network via the platform, ensuring timely and effective solutions.
• Conduct on-site visits to resolve complex technical problems that dealerships cannot solve independently.
• Support dealerships with guidance, troubleshooting, and escalation when necessary.
• Collaborate with internal teams and suppliers to ensure technical issues are addressed efficiently.

Requirements

• Mandatory knowledge of automotive electrical systems.
• Experience in dealerships (e.g., BMW, Audi, Mercedes, Land Rover, Chinese brands).
• Preferably worked with electric vehicles.
• Background in technical assistance, service engineering, workshop leadership, or tech line support.
• Former mechanics, engineers, or technical instructors are highly valued.
• Strong communication skills and ability to explain technical concepts clearly.
• English proficiency preferred.

Location

• 100% on-site (Rochaverá building - near Shopping Morumbi).