Duty Manager

Position: Duty Manager

Location: Co. Dublin

Salary: 32,000 - 35,000 per annum

Our client, located in the vibrant county of Co. Dublin, is seeking a proactive and experienced Duty Manager to join their hospitality team. As a Duty Manager, you will be responsible for overseeing the daily operations of the establishment and ensuring exceptional guest experiences.

Responsibilities:

• Guest Services:
  
  
  
  • Provide exemplary customer service to guests, handling inquiries, requests, and concerns promptly and professionally.
  
  
  • Ensure guests' needs are met and their experience exceeds expectations.
  
  
  
  


• Supervise and motivate staff across various departments, including front desk, housekeeping, and food and beverage.


• Coordinate staff schedules, assignments, and training to maintain high standards of service.


• Operations Management:
  
  
  
  • Oversee day-to-day operations, including opening and closing procedures, cash handling, and security protocols.
  
  
  • Monitor and maintain cleanliness, safety, and maintenance standards throughout the property.
  
  
  
  


• Problem Resolution:
  
  
  
  • Address guest complaints and resolve issues promptly, ensuring guest satisfaction and retention.
  
  
  • Implement strategies to prevent service issues and improve overall guest experience.
  
  
  
  

Qualifications and Skills:

• Previous experience in a supervisory or managerial role in the hospitality industry, with a minimum of 2 years' experience.


• Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a team.


• Excellent communication and customer service abilities, with a focus on problem-solving and conflict resolution.


• Knowledge of hotel operations, including front desk procedures, housekeeping standards, and food and beverage service.


• Flexibility to work varied shifts, including evenings, weekends, and holidays.


• Competitive salary of 32,000 - 35,000 per annum.


• Opportunity to work in a dynamic and bustling county in Co. Dublin.


• Comprehensive benefits package and opportunities for career growth and development.

Join our client's hospitality team and help create memorable experiences for guests visiting Co. Dublin!

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