Customer Service Manager

Vacy, NSW, Full Time, Customer Service

Vacancy Listing Dates 27/08/2026 to 24/09/2026

Please Quote Reference Number 18313

• Immediate start available
• Remuneration: $80,000 - $100,000 per annum
• Vacy, NSW location

Our client are breeders and suppliers of full-blood Wagyu heifers and Wagyu bulls on all the Wagyu auctions held throughout the year.

They are currently looking for a Customer Service Manager to join their team in Vacy, NSW.

Some of the key responsibilities include:

• Adhere to and manage the approved office budget;
• Analyse statistics and compile accurate reports;
• Apply resources to achieve qualitative and quantitative targets;
• Build up a new customer base for our new property and stud initiative;
• Develop service procedures, policies and standards;
• Improve customer service experience, create engaged customers and facilitate organic growth;
• Keep accurate records and document customer service actions and discussions;
• Keep ahead of the Wagyu industry's developments and apply best practices to areas of improvement;
• Maintain an orderly workflow according to priorities;
• Mentor and develop all staff to ensure an excellent customer service experience;
• Set a clear mission and deploy strategies focused towards a satisfied customer;
• Take ownership of customers issues and follow problems through to resolution.

To be considered you will need a level of skill commensurate with a Diploma or higher qualification and at least 2 years of relevant post-qualification employment experience OR at least 3 years of relevant employment experience.

This is a full time position, an immediate start is available. A remuneration package of $80,000 - $100,000 will be offered to the successful candidate.

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