Process Lead - Change Management

Process Lead - Change Management
Job Summary:
Responsible for managing:
Change Management activities leveraging ServiceNow and ii) formanaging the accuracy and completeness of the CMDB (Configuration Management Database) in ServiceNow. Collaborate with change coordinators and various technical teams and ensure theestablished change management policies, procedures and processes are followed appropriately, andchanges are implemented during the approved change window, with no or minimal disruption to businessand users. Work with CI (Configuration Items) owners and ensure completeness, correctness, andaccuracy of the CMDB.
Job Responsibilities:

• Essential duties and responsibilities include the following. Other duties may be assigned as appropriate.
• Oversee / host weekly CAB (Change Advisory Board) meetings with a large audience and closelyreview submitted Change Requests in ServiceNow and ensure compliance with the establishedpolicies, procedures and processes, including test plan, rollback plan, business / user impact,communication plan, validation plan, implementation schedule etc., before providing approval.
• Meet with Change Coordinators on out-of-cycle or emergency/urgent Changes to understand thedetails including reason for the change, scope of the change, impact etc.
• Ensure that any failed changes are properly identified along with any incidents caused by thefailed change and ensure that they are properly linked.
• Contribute to Major Incident Management and determine if the incident was caused by a Change.
• Provide the leadership team with insights on Changes Requests executed each month, includingNormal Changes, Standard Changes, Urgent Changes, Failed Changes, using reports and slidedeck presentations.
• Provide necessary assistance to those that are involved in coordinating, submitting or executingChanges, and educating them on the proper procedures and steps involved in submitting Urgent,Normal, and Standard Changes.
• Develop and implement new or revised Change processes as needed in coordination with thestakeholders.
• Provide backup support for other Process Leads when they are out of the office and as needed.
• Provide after-hour support as and when required.
• Work with CI / Asset owners and ensure completeness, correctness and accuracy of the CMDB.
• Establish reports and dashboards to monitor the completeness, correctness, and accuracy of theCMDB.
• Provide leadership team insights into completeness, correctness, and accuracy of the CMDBusing reports and slide deck presentations.
• Provide assistance and training to CI owners on how to properly maintain CI items in the CMDBin ServiceNow.
• Collaborate with stakeholders and ensure global policies, procedures and best practices relatingto CMDB are properly followed.
• Contribute to identifying and documenting product enhancement requirements in ServiceNow, incoordination with stakeholders.
• Follow through on agreed upon enhancements / evolutions and ensure they meet customerrequirements.
• Document processes and procedures consistent with professional quality documents and createand maintain operational Runbooks.

Required Qualifications:

• Bachelors degree in computer science / information systems or equivalent combination ofrelevant education and experience.
• ServiceNow Certification, ITIL Certification or equivalent.
• 4+ years of experience as a Change Management Lead leveraging ServiceNow in a largeenterprise.
• 4+ years of experience maintaining CMDB for a large-scale IT environment leveragingServiceNow.
• 4+ years of hands-on experience with the ServiceNow platform in the areas of Reporting andDashboards, Change Requests, CMDB, Service Catalogs, Workflow and CMDB.
• Good understanding of the ITIL and ITSM processes, IT Infrastructure and Information Systems.
• 2+ years of experience with Power BI and Microsoft Teams.
• Excellent verbal, presentation and written communication skills in English, including the ability tocommunicate complex technical issues effectively and clearly to non-technical colleagues.
• Ability to create professional quality technical documentation, procedures, presentations andknowledge articles.
• Ability to prioritize and complete multiple tasks during critical and high-pressure situations.
• Excellent planning, collaborative, interpersonal, and time management skills.
• Excellent troubleshooting and problem-solving skills coupled with strong analytical skills.

Company Details:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancinginnovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment tosustainability, we give customers an edge in solving the nutritional challenges of today andtomorrow. Were a global leader in human and animal nutrition and the worlds premier agriculturalorigination and processing company.

Our breadth, depth, insights, facilities and logistical expertise giveus unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From theseed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more atwww.adm.com.
Conclusion :
Diversity, equity, inclusion and belonging are cornerstones of ADMs efforts to continue innovating, drivinggrowth, and delivering outstanding performance.

We are committed to attracting and retaining a diverseworkforce and create welcoming, truly inclusive work environments environments that enable everyADM colleague to feel comfortable on the job, make meaningful contributions to our success, and growtheir career. We respect and value the unique backgrounds and experiences that each person can bringto ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receiveconsideration for employment regardless of race, color, ethnicity, disability, religion, national origin,
language, gender, gender identity, gender expression, marital status, sexual orientation, age, protectedveteran status, or any other characteristic protected by law.