Olympia Day Ambassador

We’re excited to announce that citizenM will soon open a brand-new hotel in the iconic Olympia Center. But we still need our most important ingredient… YOU! We are on the look out for those amazing personalities that will wow our guests, and make their stay truly special.

To do this, we will be throwing another legendary casting day event which has transformed the hiring process. We really hope you can join us for this one of a kind event for our one of a kind opening team!

Ambassador… what?

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

Your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check‑in kiosks (we have no reception desk);
• Preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS);

Do you have what we’re looking for?

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

Please note that we are only able to consider applicants with the right to work in the UK (we cannot facilitate visas or work permits).

What we offer you:

• Competitive salary (£2375.47 / month gross)
• Performance rewards (10% maximum / month)
• Access to citizenM learning and development programs
• Full immersion (training) program for new starters
• Pension and cycle to work scheme
• citizenM uniform and comfy shoes by On Running
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities - chance to work in other citizenMs around the world
• Referral program - £1000 bonus if your friend joins us too

Typical shifts for day ambassadors are mornings and evenings:

Morning 6:50AM - 3:10PM

Evening 2:50PM - 11:10PM

Typical shifts for night ambassadors are nights:

Night 10:50PM - 7:10AM

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