Customer Service Officer

Are you passionate about helping people and thrive in afast-paced environment? We’re looking for a dynamic and friendlyCustomer Service Officer to join our team—someonewho’s just as comfortable on the phone as they areface-to-face.

The City of Rockingham is an award winning local governmentlocated 40km south of the Perth CBD and is known as the place wherethe coast comes to life. One of the fastest growing localgovernments in the south metropolitan area, we are responsible forthe provision and delivery of high quality services, facilities andevents that meet or exceed community expectations. Providinga safe and healthy workplace for our employees is important to usand we are committed to employing team members who share the City’sValues of Recognition, Ethics,Service, ProfessionalDevelopment, Empowerment,Communication and Teamwork –RESPECT.

These Values are incorporated into all aspects ofemployment at the City.

The primary focus of this role is to provide customer service inour telephone contact centre where you will be the first point ofcontact for a diverse range of enquiries, you will offer advice andappropriate solutions by applying your active listening skills andgenuinely understanding what our customers want. You willalso provide an efficient and effective cashier service, processingpayments made over the counter, online and via mail.

The following selection criteria must be addressed inthe online application process:

• Excellent communication skills—both verbal and written
• Ability to multitask and stay calm under pressure
• Previous experience in customer service (contact centre orface-to-face) preferred
• Tech-savvy with basic computer skills and a willingness tolearn new systems

We are offering a salary of $77,854 per annum for thisposition as well as the following benefits:

• 12% superannuation with the option to co-contribute up to afurther 5%
• A variety of health and wellbeing programs - physicalhealth reimbursement subsidy payment of up to $200 per annum,free flu vaccinations, free skin cancer checks, mental healthprograms and Employee Assistance Provider (EAP) services
• Flexible working arrangements, including rostered days offand two additional paid days of absence per annum
• A culture of learning with training/developmentopportunities, including paid study leave and study fees
• Salary packaging opportunities for motor vehicles,etc.

An information pack, including the position description, isavailable on our website. Applications must be submitted by4pm, Friday 4 September 2026.

Applications for this position are open until the Citydetermines that a suitable pool of candidates exists. Thismeans the vacancy may close without notice, so if you areinterested in the position, we highly recommend you apply as soonas possible.

This process may be used to fill future similar permanent orfixed-term positions that may become available in the City duringthe next 12 months.

If you identify as a person with disability and requireadjustments throughout the recruitment and selection process pleasecontact the Recruitment Team via email at [email protected] orphone 0895280333. We’re happy to discuss options toassist you e.g. we can provide alternate formats for applicationforms, or alternate methods of applying.

The City of Rockingham encourages applicants from a diverserange of backgrounds, including First Nations people, people livingwith disability and people who speak a first language other thanEnglish.

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