Customer service officer

Manning Audiology is a privately owned independent Audiology Service Business service in the local communities. Our mission is to be the preferred hearing healthcare provider and improve people's lifestyles with better hearing. Over the past 16 years since the business started, we have transformed thousands of lives with our excellent service delivery model & state-of-art technologies.

About the Role

This is a fantastic opportunity for a Customer Service Super Star to join our fast-growing organization. We are looking for a passionate, outgoing, driven individual to join our team. In this role, you will have to ability to build a strong rapport with clients and the local community.

Duties include but are not limited to:

Provide customer support both in the clinic and over the phone

Diary management for Audiologists, schedule, confirm appointments

Local area marketing & sales

Writing reports on activities and problem solving

Minor account management handling day to day transaction with various government departments

Support Audiologists with administration tasks such as order releasing, filing, undertaking follow-ups, mail management, taking payment

Are you the one?

Proven Ability to reach KPI's

Proven ability to work as both part of a team and individually

A warm friendly manner with the best customer service skills

Ability to connect with all ages

Energetic ‘can do’ attitude

Excellent organization and time management skills

Flexible, pro-active, and maintain a good work ethic

Excellent written and verbal communication skills

Excellent attention to detail, highly organized and ability to manage multiple tasks

Reliable and punctual

What's in offer for you?

Full-time position 9 am-5 PM Weekdays

Travel reimbursement when applicable

Career growth opportunities within the organization

Better work-life balance

Previous experience in customer service, retail, sales, and/or marketingis preferredbut not essential.

Must have a valid driver's license and own vehicle.

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