Inside Sales executive/ edtech

Job Title: Inside Sales Executive

Industry: EdTech

Department: Sales

Experience: 1–4 years

Employment Type: Full-time

Location: Janak Puri , New delhi

About the Role

We are looking for a highly motivated Inside Sales Executive to join our EdTech sales team. The candidate will be responsible for connecting with prospective students/parents, understanding their learning requirements, explaining suitable courses, and converting qualified leads into enrollments.

Key Responsibilities

• Contact leads through calls, WhatsApp, email, and other communication channels.
• Understand students' or parents' requirements, career goals, and learning needs.
• Explain course features, curriculum, benefits, fees, and payment options.
• Conduct effective sales pitches and product demonstrations/counselling sessions.
• Follow up consistently with prospective customers and move them through the sales funnel.
• Convert leads into paid enrollments and achieve monthly sales/revenue targets.
• Maintain accurate lead and customer information in the CRM.
• Handle objections related to pricing, course suitability, competition, and timing.
• Build strong relationships with prospects and provide a positive customer experience.
• Coordinate with counselling, operations, and academic teams to ensure smooth enrollment.
• Track daily activities, conversions, follow-ups, and pipeline status.
• Stay updated on competitors, market trends, and the company's course offerings.

Required Skills

• Excellent communication and interpersonal skills.
• Strong convincing, negotiation, and objection-handling abilities.
• Target-oriented and comfortable working in a sales-driven environment.
• Good listening and customer-understanding skills.
• Basic knowledge of CRM tools, MS Excel/Google Sheets, and communication platforms.
• Strong follow-up and time-management skills.
• Fluency in English and Hindi; additional regional languages are a plus.

Eligibility

• Graduate in any discipline; MBA/Sales/Marketing background is a plus.
• 1–4 years of experience in inside sales, counselling, B2C sales, or EdTech sales.

Key Performance Indicators (KPIs)

• Monthly revenue/enrollment target achievement
• Lead-to-enrollment conversion rate
• Number of calls and meaningful conversations
• Follow-up effectiveness
• Average revenue per enrollment
• Pipeline management and CRM hygiene
• Customer satisfaction and retention/referral potential

What We Offer

• Competitive salary + performance-based incentives
• Structured sales training and product training
• Career growth opportunities
• Dynamic and fast-paced EdTech work environment
• Recognition and rewards for high performers