Description
& Requirements
Who we are looking for We are looking for a Technical Architect to lead the technical design and implementation of cloud contact center solutions.
In this role, you will be
responsible for defining end-to-end architectures, integration patterns, and
scalable solutions across CCaaS platforms such as
Amazon Connect or Genesys.
You will guide development teams, ensure adherence to best practices, and collaborate closely with business architects and delivery managers to
deliver secure, and high-performing solutions in international projects. What you bring:
3-5 years of experience in contact center technologies and solution architecture Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar) Knowledge of WFM, ticketing systems, and AI integrations Strong understanding of cloud services, preferably AWS Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines) Excellent problem-solving, communication, and stakeholder management skillsExcellent English language skills are a must! Your future role Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI componentsDefine integration patterns and scalable solutions across cloud contact center platformsProvide technical leadership and guidance to development teamsEnsure solutions meet security, performance, and scalability standardsConduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, etc.)Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements What we offer Lead international CCaaS projects with AI and cloud technologiesDirectly influence architecture, design, and delivery of modern contact center solutionsCollaborate with a highly skilled, global team of architects, developers, and consultantsExposure to cutting-edge DevOps, cloud, and AI integration practicesCompetitive compensation, benefits, and flexible working arrangements