Business Analyst

Work Location: Downtown Vancouver, BC

Work Model: Hybrid – onsite at least 2 days per week

Employment Type: Contract

We are seeking an experienced Business Analyst with strong Quality Assurance (QA) and testing experience to support a strategic Client Portal and Digital Transformation initiative.

The successful candidate will act as a bridge between business and technology teams, translating complex business needs into clear, testable requirements while supporting Agile delivery, system testing, UAT, defect resolution, and go-live readiness.

Key Responsibilities

• Lead stakeholder interviews, workshops, requirements-gathering sessions, and process-mapping activities.
• Elicit, analyze, document, validate, and maintain business, functional, non-functional, data, integration, security, privacy, and accessibility requirements.
• Develop epics, features, user stories, acceptance criteria, business rules, use cases, and process models.
• Analyze current-state and future-state processes and identify opportunities for simplification, automation, and self-service.
• Support product backlog development, refinement, prioritization, and Agile/Scrum delivery.
• Collaborate with UX/UI teams to support user-centered digital experiences.
• Develop and execute test scenarios, test cases, scripts, and UAT activities.
• Support defect tracking, triage, root-cause analysis, retesting, and requirements traceability.
• Support implementation readiness, business transition, training, communications, and change-management activities.
• Define requirements for integrations with external organizations, partner agencies, and third-party services.

Must-Have Skills & Experience

✅ Excellent Business Analysis experience on complex digital transformation, web portal, self-service, case management, or enterprise application initiatives.

✅ Strong requirements elicitation, documentation, validation, traceability, and stakeholder-management experience.

✅ Strong Agile/Scrum experience with user stories, acceptance criteria, product backlogs, and business rules.

✅ Hands-on experience with Microsoft Power Platform, particularly:

• Microsoft Power Pages
• Microsoft Dynamics 365
• Microsoft Dataverse
• Power Automate
• Power BI

✅ Experience using Azure DevOps for requirements, user stories, backlogs, acceptance criteria, and traceability.

✅ Experience with Microsoft Azure, integration technologies, identity/access management, and Microsoft Entra External ID.

✅ Strong business process modelling, workshop facilitation, gap analysis, and service-design experience.

✅ Experience supporting UX/UI, system/integration testing, UAT, defect resolution, and go-live readiness.

Strong Assets

• Microsoft Dynamics CRM experience.
• Microsoft Dynamics 365 Customer Service experience/certification.
• Experience with Jira and Confluence.
• Experience in public sector, legal services, healthcare, social services, or other complex service-delivery environments.
• Experience working with vulnerable or diverse client populations.
• Knowledge of privacy, security, records management, information governance, accessibility, and WCAG.
• Experience defining integrations with external agencies or third-party services.
• CBAP, CCBA, PMI-PBA, Agile, or Scrum certification.