Senior Telemarketing

Company: Broadwings

Location: Bangalore

Experience: 2–3 Years

Employment Type: Full-Time | Work From Office

About the Role

Broadwings is looking for a Senior Telemarketing & Operations Executive who can take ownership of outbound calling, lead management, client follow-ups, and day-to-day sales operations.

The ideal candidate should be confident in speaking with prospective clients, organized with data and follow-ups, target-oriented, and capable of independently managing the telemarketing process from lead generation to appointment coordination and reporting.

Key Responsibilities

• Make outbound calls to prospective and existing leads to generate and qualify business opportunities.
• Understand client requirements and communicate Broadwings' services professionally.
• Follow up consistently with prospects and maintain a healthy lead pipeline.
• Qualify leads and schedule meetings/consultations with the relevant team.
• Maintain and update lead databases, call records, follow-ups, and status reports in Excel/Google Sheets/CRM.
• Take ownership of daily telemarketing operations and ensure timely follow-ups.
• Track daily, weekly, and monthly calling and lead-generation performance.
• Prepare regular reports on calls made, leads generated, meetings scheduled, conversions, and pending follow-ups.
• Coordinate with the sales/RM team for smooth lead handover and closure.
• Handle basic client queries and ensure a professional customer experience.
• Identify gaps in the calling process and suggest ways to improve lead conversion and follow-up efficiency.
• Support and guide junior telecalling team members, wherever required.
• Ensure disciplined execution of the calling process and achievement of assigned targets.

Requirements

• 2–3 years of experience in telemarketing, telesales, inside sales, client acquisition, or a similar role.
• Only Bangalore-based candidates will be considered.
• Strong verbal communication and interpersonal skills.
• Confident and professional while speaking with prospective clients.
• Strong follow-up and persuasion skills.
• Good working knowledge of MS Excel / Google Sheets / CRM.
• Ability to manage multiple leads and follow-ups simultaneously.
• Target-oriented with strong ownership and accountability.
• Good organizational and time-management skills.
• Prior experience handling sales/telecalling operations or junior team members will be an advantage.
• Experience in financial services, wealth management, banking, insurance, real estate, or professional services will be preferred.

Key Skills

• Telemarketing | Lead Generation | Client Acquisition | Outbound Calling | Lead Qualification | Follow-ups | Sales Operations | CRM | MS Excel | Reporting | Client Communication | Team Coordination