Customer Service Officer

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care-because when we come together, we create brighter futures for all.

Job Description

• Based inFerntree Gully &Ringwood on the lands of the Wurundjeri People
• $32.96per hour+12% Super + Generous Salary Packaging benefits of up to $18,550

Be the first point of connection
At Each, our Customer Service Officers play an important role in creating welcoming, inclusive experiences for every person who walks through our doors or reaches out for support. Working within our community health services, you’ll help people connect to the care they need - supporting access, dignity and positive outcomes.

Your role, your impact
You’ll be the first point of contact for clients, families and visitors- setting the tone for a respectful and supportive experience. Through clear communication, organisation and care, you’ll help people navigate services and feel confident they’re in the right place.

• Manage front-of-house operations - greet clients and create a welcoming, inclusive environment
• Provide client support and information - respond to phone, email and in-person enquiries with clarity and care
• Coordinate appointments and bookings - ensure timely and accurate access to services
• Maintain client records and data - uphold accuracy, confidentiality and compliance standards
• Process payments and administrative tasks - support smooth day-to-day service delivery
• Collaborate with clinical teams - ensure a seamless and connected client experience
• Identify improvements - contribute to enhancing systems and service delivery

Who we’re looking for

• Customer service experiencein an administrative or client-facing role
• Strong communication skillswith the ability to engage respectfully with a diverse community
• Excellent organisation and time managementwith the ability to prioritise tasks
• High attention to detailand accuracy in data entry and administration
• Collaborative mindsetand willingness to support team outcomes
• Confidence using systemsincluding Microsoft Office and client databases

What will make you stand out

• Experience in community health or not-for-profit settings
• Familiarity with client management or booking systems
• Understanding of person-centred or trauma-informed approaches

What’s in it for you
At Each you’ll be supported to be your best. We provide:

• Diversity & belonging -We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture -Work with like-minded colleagues and leaders who genuinely care.
• Balance your way -Flexible work arrangements to help you juggle work and life commitments.
• Boost your take-home pay -Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Free, confidential support -Our Employee Assistance Program is available for you and your family.
• Extra savings on the side -Access novated leasing for a cost-effective way to manage your vehicle expenses.
• Fitness Passport -discounted access to hundreds of gyms, pools and fitness facilities nationwide

See more Each benefits under the ‘Work with us’ tab on our website

For more information or a confidential conversation contact Eva Saris (TeamLeaderCustomerService)via (emailprotected)

Applications Close: Wednesday 23rd September 2026

Our Commitment to Inclusion at Each
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders.

Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

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