⚡ New
Service Account Manager
Pidge
GurugramFull-timeMid LevelOn-site
Job Description
About the Company
Pidge is a leading technology-driven logistics platform helping businesses deliver with reliability, transparency, and scalability. We empower enterprises to streamline operations, delight customers, and drive sustainable growth.
About the Role
We are looking for a Service Account Manager (SAM) to strengthen client relationships, ensure high customer satisfaction, and drive retention and expansion across assigned accounts.
Responsibilitie
- Own and manage a portfolio of accounts, ensuring long-term partnerships
- Develop account strategies to meet customer goals and business objectives
- Build trust-based relationships with client stakeholders
- Identify upselling and cross-selling opportunities for growth
- Partner with Sales, Product, and Support teams for seamless service delivery
- Track account performance, identify risks, and implement solutions
- Share insights, reports, and recommendations with leadership
Qualifications
- 5–8 years’ experience in Account Management, Customer Success, or B2B Sales
Required Skills
- Excellent communication, relationship management, and problem-solving skills
- Ability to understand customer objectives and design tailored solutions
- Strategic and analytical thinker who thrives in dynamic environments
Posted Today